How to contact Prize Winners UK

To contact Prize Winners UK, write to the desk at one of the addresses at the foot of this page. General mail about how the ledger works, what a modelled read means or where a figure comes from goes to the desk address. A message that says what the reader wants checked gets answered faster than one that says only that something looks wrong, so the desk asks for five things: the page the message concerns, the operator’s name as it appears on that page, the exact term or figure being queried, the date it was read, and where the operator published it.

The desk costs offers from operator-published terms rather than from a summary, because terms move and a summary rarely says when it was taken. A dated read lets the desk pull the same document and compare line by line, which is how a query turns into a correction or a clear answer.

Corrections and the corrections promise

A correction goes to the corrections address, not the general one. The message should carry the page, the figure as printed, the figure as the operator’s own terms give it, and the date. The desk re-reads the operator’s published document before it touches the page; a screenshot on its own is not enough, because a screenshot cannot show the section it came from.

The promise is simple: a verified correction is applied and the page’s modified date moves to the day the change went live, so the ledger shows when it changed rather than quietly patching a number. If a queried figure verifies as it stands, the desk replies with the reading it took and where it found it, and the page stays as it is.

Commercial enquiries and how placement is sold

Placement on the coupon counter is sold. A paid placement buys a place on the counter and nothing else: the score stamped against a package is read from the operator’s terms as they stand and cannot be bought upward, and a paid entry is labelled as paid. Disclosing that a comparison site is paid for placement is established good practice in the sector, so the desk answers questions about what placement includes, how the labelling works and where the money lands before any agreement is signed.

Enquiries about placement, about the score stamp or about the model behind it go to the desk address with the word commercial in the subject line. The site sells nothing to players: the commercial side is operator-facing, and readers pay nothing at any point.

Complaints about a listed offer

If the complaint is with an operator, the desk cannot intervene in a dispute and will not pretend otherwise. What it can do is re-check what the page claims against the operator’s published terms and correct the page if the two disagree. For an operator holding a British licence, a free alternative dispute resolution route stands behind the operator’s own complaints process; an offshore licence offers no such route, and the ledger prices that gap instead of hiding it.

Response windows, stated as aims

Every window on this page is modelled, not promised. The desk aims to read a correction within two working days and to reply within five, aims to answer general mail within five working days, and aims to answer commercial enquiries within five working days as well. A small desk and a heavy mail day push all of that back, and no reply is timed to a deadline on an offer, because deadlines are the operator’s device rather than the desk’s.